Kindly Make sure that your Mobile, Bank, KYC verification is done & your 2FA is enabled as these are mandatory requirements to initiate a withdrawal.
Also, be informed that we have started a new process for withdrawal of INR. Follow the below the steps to initiate the INR withdraw:
- Go to wallet and tap on withdraw INR
- On the next page mention the amount you want to withdraw
- Choose the payment method and enter 2fa code from google authenticator app.
- Enter the OTP received in your registered email.
Once you enter the OTP, the transaction status will set as "approved". Now, the process may take 24 to 48 hours to complete the transaction.
NOTE : Do not cancel the transaction until you get an update within the same timeline.
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