I have lost Authenticator key? How do I sign in my buyucoin account?

Modified on Fri, 04 Feb 2022 at 05:20 PM

Kindly go through the below steps to reset the 2FA (Google Authenticator) security in your BuyUcoin Account:

> Visit https://trade.buyucoin.com/login and enter your login credentials.

> Select the "Reset 2FA" option.

> Confirm the 8 digits OTP received in your registered email and the 6 digits OTP received in your registered mobile phone number.

> If your portfolio is higher than INR 1,00,000/-, you will be asked to upload a selfie of yourself holding the KYC documents (Aadhar Card and PAN Card) and a note requesting to reset the 2FA.

> The 2FA will be reset within 24-48 hours.

> To enable the 2FA again, kindly check this video   :  https://www.youtube.com/watch?v=EnuVuVqgC8Q

I've linked a few video links to this email, these videos will help you with 2FA cases. 

Let us know if you are having any issues.

  • How to Reset 2FA

https://youtu.be/s4u6OAIkVLM    How to set up 2FA

https://youtu.be/TyzZs_-OnME     :   How to disable 2FA 

Artical- https://buyucoin.freshdesk.com/support/solutions/articles/35000153640-how-to-add-change-2fa-details-

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