Kindly go through the below steps to reset the 2FA (Google Authenticator) security in your BuyUcoin Account:
> Visit https://trade.buyucoin.com/login and enter your login credentials.
> Select the "Reset 2FA" option.
> Confirm the 8 digits OTP received in your registered email and the 6 digits OTP received in your registered mobile phone number.
> If your portfolio is higher than INR 1,00,000/-, you will be asked to upload a selfie of yourself holding the KYC documents (Aadhar Card and PAN Card) and a note requesting to reset the 2FA.
> The 2FA will be reset within 24-48 hours.
> To enable the 2FA again, kindly check this video : https://www.youtube.com/watch?v=EnuVuVqgC8Q
I've linked a few video links to this email, these videos will help you with 2FA cases.
Let us know if you are having any issues.
How to Reset 2FA
https://youtu.be/s4u6OAIkVLM How to set up 2FA
https://youtu.be/TyzZs_-OnME : How to disable 2FA
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